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Terms & Conditions » Return Policy » 

Return Policy

You have the right of withdrawal either by issue of a contract statement in written form (e.g. by letter post, fax, email) within two weeks or by return of the goods. You do not have to give any reasons but it would always be very helpful for us to know the reasons. The deadline begins at the earliest with the receipt of the instruction. In order to protect the right of withdrawal it is required to return the withdrawal or the goods in good time. Please address your withdrawal to:


ATM Handel & Service GmbH
Porschestr. 11

21423 Winsen / Luhe


Phone: +49 (0) 4171 / 605967

Fax: + 49 (0) 4171 / 667664


HRB Nr. 111333 Amtsgericht Lüneburg

Managing Director: Torsten Müller

VAT-ID No: DE813 876 958


Goods which can be parcelled are to be returned. The costs for return of goods out of a delivery will be met by you. Please note that there is no right of withdrawal for goods which were customized for you.After we have received the return your initial payment will be refunded inclucding the shipping fee from us to you.
If you cannot return the benefits already consumed either whole or in part or only in a poor condition you are obliged to compensate to the appropriate value. This does not apply if the goods are left to us when the deterioration of the goods are exclusively due to the inspection and tests (which would be possible for you in a store). You can avoid compensations by not taking the goods into service/use and avoid everything possible which would diminish the value.
Kindly note that the goods to be returned are complete and will be sent back originally packed, including appropriate outer / transport package.
If you are unsure what to do or if you want to play safe, please contact us for handling details by phone +49 4171 / 605967 (Mo-Fr, 8am-4pm) or by email. We will assist you and possibly have a cheaper way to pick up the goods from you.